Privacy Policy

The data controller is KW OPERATIONS LTD T/A KINGS WATCH COMMUNICATION. You can contact us at info@kingswatchcomms.co.uk or by phone on 07532 619 908.

Through this website we may collect:

• Enquiry details you submit through the “Request a Quote” form: name, email, phone, postcode, service required, property type, project type and any message you provide.
• Contact details you share by phone, email or any other channel when you enquire about our services.
• Technical information about your visit, such as browser type and device, and information about the pages viewed, collected through analytics only if you allow analytics cookies.

We use personal data for the following purposes:

• To respond to your enquiry and provide a quotation or site assessment.
• To arrange and carry out installation, repair, maintenance or support work.
• To provide warranty and aftercare services for completed work.
• For accounting, record-keeping and legal obligations.
• To understand how the website is used and improve it (analytics), only with your consent.

We process enquiry and service data on the lawful basis of taking steps at your request before entering a contract, performing a contract with you, and our legitimate interests in running the business and responding to enquiries. Where you have given consent (for example for analytics or functional cookies), processing is based on that consent.

This website uses cookies and similar storage. Essential cookies keep the site working and remember your cookie choice. With your permission, we also use:

• Analytics cookies (Google Analytics) to measure how the website is used. Google Analytics collects usage and device information, which may include online identifiers and may derive an approximate location; it is not intended to directly identify you.
• Functional/marketing cookies to load the live chat widget and the customer-review widget.

No optional cookies are set until you choose. You can manage or withdraw your consent at any time using the “Cookie preferences” link in the footer. See our Cookie Policy for full details.

To operate the website and respond to enquiries we use the following types of service provider. Their roles and responsibilities are governed by their own terms and privacy notices, which we encourage you to review:

• A CRM and marketing platform (LeadConnector) that receives enquiry form submissions and powers the live chat widget.
• A review platform (ReputationHub) that provides the customer-review widget shown on the site.
• Google Analytics, which collects usage and device information when analytics consent is granted.
• Website hosting and content delivery providers.

We do not sell your personal data or share it for unrelated third-party marketing. We may share data where required by law.

Some service providers are based outside the UK. Where a provider transfers personal data outside the UK, the transfer should be protected by an applicable lawful safeguard. You can contact us for information about the safeguards that apply.

We keep personal data only for as long as necessary for the purposes described above — including responding to enquiries, delivering and supporting services, warranty, accounting and legal obligations. We do not state fixed retention periods here; retention is limited to what is necessary and is reviewed periodically. You can ask us to confirm what applies to your data at any time.

Depending on your location and circumstances, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent for consent-based processing (such as cookies).
• Receive a copy of your data in a portable format.

To exercise any of these rights, email info@kingswatchcomms.co.uk.

You can withdraw consent for analytics or functional cookies at any time using the “Cookie preferences” link in the footer. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.